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Content Grievance Redressal Mechanism

If you have a grievance with respect to our content, you may write to our Grievance Officer.

Grievance Officer

Name : Eliza Johny  

Email : sonypicturesstream@spe.sony.com

Address : Sony Pictures Networks. Interface Building No.7, Off Malad Link Road, Malad West, Mumbai 400064

We intend to make the resolution process for valid complaints as quick and efficient as possible. To help us achieve this, we require you to provide the following information in your complaint:

Name of the Channel/Platform

Movie/Show Title

Short summary of the complaint.

Your details - Full Name, Contact Details (email id and mobile number)

 

GRIEVANCE REDRESSAL PROCESS:

 

  1. Receipt of any complaint pursuant to the above will be auto acknowledged.
  2. The complaint will be reviewed, verified for its validity, and accordingly responded to by us. We endeavor to complete this process efficiently and inform the complainant of our decision within fifteen (15) days of receipt of the complaint.
  3. Sony Pictures Films India Private Limited is a member of the Self-Regulatory Body, Digital Media Content Regulatory Council (DMCRC).
  4. DMCRC can be reached out at appeals@dmcrc.in

 

Guide to Classification:

 

CLASSIFICATIONDESCRIPTION
UOnline curated content which is suitable for children as well as people of all ages.
U/A 7+Online curated content which is suitable for persons aged 7 years and above and can be viewed by a person under the age of 7 years with parental guidance.
U/A 13+Online curated content which is suitable for persons aged 13 years and above and can be viewed by a person under the age of 13 years with parental guidance.
U/A 16+Online curated content which is suitable for persons aged 16 years and above and can be viewed by a person under the age of 16 years with parental guidance.
AOnline curated content which is restricted to adults

 

FAQ's

 

  1. How do I make a complaint?

A complaint must be made to the Grievance Officer in English, Hindi or Marathi (or we request you to translate it in either of the foregoing three (3) languages). All the relevant particulars such as Name of the Channel, Programme Title, Film Title and Episode Number must be furnished in the complaint.

  1. What can I complaint about?

You can complain regarding “classification of content”, “age rating of the content” and/or “any specific portion of content” that you have reasons to believe is in breach of the Code of Ethics provided under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

  1. What will happen to my complaint e-mailed to the grievance officer?

Receipt of the complaint will be auto acknowledged. The complaint will then be reviewed, verified for its validity, and accordingly responded to by us. We endeavor to complete this process efficiently and inform the complainant of our decision within fifteen (15) days of receipt of the complaint.

  1. Is there a time limit to receive a response?

The Grievance Officer shall reply to the complainant within 15 working days of the receipt of the complaint.

  1. Which is the Self-Regulatory Body (Level II) of which Sony Pictures Films India Private Limited is a member?

The Digital Media Content Regulatory Council (DMCRC) is the Level-II authority of which Sony Pictures Films India Private Limited is currently a member.

  1. What are the contact details of the Digital Media Content Regulatory Council (DMCRC)?

DMCRC can be reached out at appeals@dmcrc.in

When can I make an appeal to the Digital Media Content Regulatory Council (DMCRC)?

You may file an appeal with DMCRC when:

 You filed a grievance with Sony Pictures Films India Private Limited, but you did not receive a response from the Grievance Officer within 15 days of filing the grievance: or

You received a response from the Grievance Officer of Sony Pictures Films India Private Limited, but you are not satisfied with it.

Disclosure of Information for the month of May 2024:

Sr.NoGrievances and Action TakenNumber
1Grievances pending at the beginning of the month0
2Grievances received during the month0
3Grievances disposed out of (1) above0
4Grievances disposed out of (2) above0
5Grievances pending at the end of the month (1+2-3-4)0
6Classification of Grievances Disposed
6(a)Grievances not related to Code of Ethics0
6(b)Grievances related to Code of Ethics0
(i) Agreed to by the publisher and action taken0
(ii) Not agreed to by the publisher0
(iii) Any other action taken0
7Orders, directions, and advisories received from Central Government and Self-regulatory Bodies
7 (a)Number of Orders, directions and advisories received0
7 (b)Orders, directions, and advisories compiled to0